Unprepared Ep 26 - The Value in Making Your Customer Feel Heard with Lucas Walker

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In this video, we talk about how Lucas experienced virality early in Treats Happen, how his business handled the sudden surge of traffic, the benefits of email automation, and so much more.

Lucas’s LinkedIn https://www.linkedin.com/in/walkerlucas/?originalSubdomain=ca
Gorgias’s Website https://www.gorgias.com/

[00:00] - Intro
[01:45] - How Lucas found success
[03:36] - Treats Happen’s famous wallet card
[04:05] - The cost to create the wallet cards
[04:25] - Where Lucas went viral
[05:05] - Lucas screen sharing
[06:36] - How Treats Happen handled virality
[07:06] - The value in personal responses
[08:12] - Chase being transparent
[08:47] - Chase’s big teaser!
[09:11] - Where to find Lucas
[09:44] - Sponsor: Rewind

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