Unpacking E-commerce Fulfilment with Sophie Stott | Glide Agency Podcast

Es Chandra is joined by Sophie Stott, the Managing Director of Quickmail to talk about how e-commerce fulfilment has grown over recent years and what it means for businesses. They discuss topics such as common misconceptions around fulfilment, insights around repurposing packaging and the story about how Quickmail succeeded at pivoting from traditional mailing to e-commerce fulfilment and third-party logistics.

00:00 Welcome
00:30 About Sophie Stott
01:31 History of Quickmail
04:15 Decrease of Traditional Mail
05:18 Pivoting to Ecommerce Fulfilment
06:19 Obstacles when Pivoting
07:14 Taking over the Family Business
09:26 How has the Business been Impacted
10:16 Growth of Ecommerce Fulfilment
11:20 Attracting New Customers
13:35 Profile of an Ideal Customer
14:39 Common Misconceptions about Ecommerce Fulfilment
15:54 Figuring out Business Decisions
17:23 Building GetQuickmail, Quickmail's own order management platform
19:32 Customer Success Stories
22:36 Repurposing Packaging
24:58 Ecommerce Fulfilment Tips
28:15 Ecommerce Marketing
30:26 Future Plans for Quickmail

The Glide Agency Podcast is our way of providing as much value as possible by sharing discussions around digital marketing, technology, eCommerce, online advertising, social media and the digital transformation of business, based on the information and discussions provided by various key guest experts on the show.

#glideagencypodcast #ecommercefulfilment #digitalmarketingpodcast

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