Peoplevox and Glew Analytics: Building a Tech Stack to Transform Fulfillment

Global Sales Director Oliver Rhodes (you'll recognise him as the Executive Producer of the 10x Club Hall of Fame) spoke alongside our friends at Glew Analytics, a SaaS provider for ecommerce businesses to pull their data together from various platforms and develop some really cool and useable business intelligence to inform their decisions.

The conversation centres around how the two systems, a WMS and a data/BI tool, are so complimentary and how businesses who currently use both use them, as well as how it all actually works.

Quick hits
4:06: How Glew and Peoplevox work together to bring greater visibility and drive profitability in all of your ecommerce operations
5:48: Examples of ecommerce tech stacks featuring both Glew and Peoplevox, and how Glew and Peoplevox connect with other platforms, from marketing automation to ERP solutions
6:50: Why a "single source of truth" isn't always the goal and having a distributed tech stack with specialized solutions is ideal, as long as you have an analytics solution that can pull data across all of them
9:58: Common differences in tech stacks between DTC, wholesale and B2B companies
13:45: Why a BI tool is useful as a single place to connect data from across your business - and why you shouldn't rely on your operational tools for analytics and reporting
19:27: Peoplevox data points you have access to through Glew
28:47: What inventory KPIs you should managing, and how you can report on them in Glew.io and through custom reporting
31:53: Differentiating KPIs between warehouse performance (orders picked per hour per person, orders packed per hour per person) and connecting the dots for broader insights, like managing inventory data and warehouse placements for discounting and sale events
36:06: How effectively managing inventory data can help you avoid the bad PR that comes with overpromising and underdelivering on sales and product launches, and managing demand and expectations when circumstances change
43:05: Using customer segments in Glew to identify the right audience for discounts to help you move slow products, without diluting your overall customer mix
45:27: How to use your fulfillment operations as a lever for retention, driving customer satisfaction and loyalty
48:37: Pulling data to determine fulfillment experiences based on rewards or loyalty points, customer support tickets and more