Madhur Acharya VP-Ecommerce & CBO- Aqualens, Lenskart on CX Trends, Challenges & Innovations

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Customer experience takes center stage at #ETCXAnnual as Madhur Acharya, VP-Ecommerce & CBO- Aqualens, Lenskart unpacks key trends, challenges, and innovations shaping the future of customer experience. From evolving expectations to AI-driven personalization, discover the strategies that are redefining engagement and loyalty in the digital age.

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#ETCXAnnual #CustomerExperience #CXLeadership #BusinessInnovation #DigitalTransformation #BrandStrategy
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