Lessons learned with the guest payment experience at KLM/Air France

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Maarten Rooijers, Founder
Mike Carlo, CEO XanderPay

In nearly three decades at KLM/AirFrance, Maarten Rooijers redefined the guest experience with airline payments. The transformation made travelers much happier, dramatically reduced payment processing fees, and enabled an e-commerce mindset that revolutionized revenue per traveler. This session will highlight some key lessons learned and discuss how they can be applied to our unique industry.

HEDNA (Hotel Electronic Distribution Network Association) is a not-for-profit trade association whose worldwide membership includes executives and managers from the most influential companies in the hospitality industry. Founded in 1991, HEDNA's mission is to be the leading global forum for advancing hospitality distribution through collaboration and knowledge sharing. Its vision calls for HEDNA to be known for creating an environment that fosters strategic collaboration toward business development in the global hospitality industry. For more, visit www.HEDNA.org.