Josh Silverman: Turning Etsy around | Evolving Ecommerce

00:24 Introduction
02:45 Etsy’s Market Size
07:33 The Vital Few
16:00 The “Dunkirk Moment”
21:30 Habit-breaking Moments for US Consumers
28:00 Obsessing over Buyers’ Experience
35:51 Two-sided Marketplace as a Global Business
41:00 Advice for Marketplace Startups
43:02 Advice for Young Leaders
45:30 Quickfire Questions

Today on the show, we have Josh Silverman, CEO of Etsy since 2017. Etsy is an innovative online marketplace that connects millions of passionate creative sellers and buyers around the world. With the mission “keep commerce human”, the global destination for unique and creative goods has 3.1 million active sellers and 60.3 million active buyers from nearly around every country on our planet. In 2019, 40% of Etsy sellers were located outside the US, 83%of sellers were women. Josh has two decades of leadership experience include growing consumer technology companies and scaling global marketplaces. Before Etsy, he served as president of consumer products and service at AmEx, CEO of Skype, and CEO of shopping.com. And he has held various executive roles at eBay. Earlier in his career, Josh co-founded Evite 20 years ago, where he was also served as the company's first CEO until the sale to IAC.

Hosted by Glenn Solomon & Hans Tung

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