Introduction to Salesforce Commerce Cloud | SFCC Explained for Beginners

The Salesforce commerce cloud provides the leading Business to Business and Business to Consumer e-commerce solutions to the organizations. It follows the multi-tenant architecture and the cloud-based commerce platform to provide different powerful abilities to the brands. The commerce cloud was created in the year 2016, the same year when Salesforce acquired the Demandware; industry leader in e-commerce sites and solutions. Before 2016, the commerce cloud was known as the Demandware. With the help of commerce cloud, brands can create intelligent, unified purchasing experiences through all the possible channels, such as mobile, web, social media, and offline stores.

The salesforce commerce cloud service is about the customer services and experiences. It allows the companies to provide the best services and experiences to their customers, either online or in-store. It integrates customer data to provide a better customer experience. It aims to provide the best, positive, and engaging customer experience to the companies. It is an integral part of the salesforce customer success platform.

#saleforce #sfcc #commercecloud

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