In Reviews We Trust Podcast S02E06: What happens to eCommerce when people are signed-in? Joe Vancena

In this episode host, Callum McKeefery talks to Joe Vancena, CEO & Co-Founder at Status, the company driving retention through signed-in accounts.


They discuss:
- What happens in eCommerce when people are signed in?
- How customer accounts can solve some of the big picture problems brands are facing with personalization, retention and the loss of data and consumer privacy.
- How returns are a very vital moment in your relationship with your customer and how should address them differently.
- The pros and cons of being bootstrapped versus funded.


Callum McKeefery:
http://linkedin.com/in/callum-mckeefery-1086b47/
https://twitter.com/callummckeefery


Joe Vancena
https://www.linkedin.com/in/joevancena/


Show notes:
https://www.statusaccounts.com/
https://www.shopify.com/
https://www.loopreturns.com/
https://www.zendesk.com/
https://www.gorgias.com/
https://www.klaviyo.com/
https://www.attentive.com/
https://www.rollo.com/


Books:
From Impossible to Inevitable: How SaaS and Other Hyper-Growth Companies Create Predictable Revenue by Aaron Ross and Jason Limkin - https://www.amazon.co.uk/Impossible-Inevitable-Hyper-Growth-Companies-Predictable/dp/1119531691/

As a Man Thinketh by James Allen - https://www.amazon.co.uk/As-Man-Thinketh-Original-Classics/dp/1954839367


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