How Amazon is pushing returns options

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Amazon gives its US customers a range of returns options - some of which come at a cost. Marek Różycki (Last Mile Experts, and ex-Amazon VP Logistics EU) discuss:
- Returns via Whole Foods dropoff and Kohl's dropoff
- Packaging requirements
- Amazon pushing customers to Amazon's preferred returns channel
- Financial incentive to customers to select certain returns options
- Returning Amazon purchases via Amazon parcel lockers
- Carbon cost or environmental impact of Amazon returns and e-commerce returns in general
- Amazon lockers being full!
- Should retailers discourage returns? How?
- Allegro's subscription model and out-of-home delivery

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