E-Commerce Time Savers Part 1: Create a New Customer Survey

What’s the secret to driving more sales in less time? Turning new customers into loyal ones.

With Mailchimp, you can automate the way you do just that.

Over the course of these videos, you’ll discover how to use Mailchimp’s Customer Journey Builder to learn about new customers, make those insights actionable, and send personalized marketing that drives repeat sales—automatically.

This is the first video in this series, and in it, we'll show you how to create a survey for first-time buyers. Your survey will kick off a customer journey, which you’ll build in Parts 2 and 3 of this video series.

Once you’ve completed the steps in each of the videos, you’ll have a customer journey that automatically sends new customers a survey, segments them based on their responses, and follows up with a discount to say thank you (and incentivize another purchase).

TIMESTAMPS:
0:00 - Introduction
0:41 - What is a survey?
0:53 - Create a survey
1:09 - Add questions to your survey
1:21 - Add an introduction
1:55 - Add radio buttons
2:55 - Edit question settings
3:38 - Add auto-tagging
4:21 - Add checkboxes
5:48 - Add a range
7:54 - Design your survey
8:53 - Review your survey settings

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