Customer Experience Before, During and After the Sale

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It doesn’t end at the sale. How you treat your customers before, during and after the sale will determine whether they become repeat customers or not.

In this video, Adam Pearce joins Matt to explore how to give our customers an amazing experience that will keep them coming back for more.

Adam is the co-founder and CEO of Blend Commerce, an eCommerce Customer Experience Agency. Adam and his team have worked with over 200 Shopify retailers to help them provide memorable customer experiences that drive growth in revenue and profit.

Timestamps:

00:00 - Intro to the show
02:47 - Intro to Adam Pearce
04:34 -Adam and Shopify
14:11 - What is customer experience?
16:10 - Blend Commerce Agency clients
19:24 - How to create a better customer experience
45:28 - Connect with Adam
47:39 - Shopify across the pond podcast
48:21 - Wrap up with Matt