Conversation CX with Jörg Heinemann, Otto: Innovating For Today’s Consumer

On this episode of Conversation: CX, Jörg Heinemann, Principal Innovation & Digitalization at Otto, shares his insight into innovating the digital customer experience and delivering smarter experiences across the customer journey:

- How using the full potential of omnichannel journeys is the future for CX and can optimize the customer experience
- How Live shopping is unavoidable if you want to excel in eCommerce since Jörg considerate it as “the bridge” for eCommerce and retail
- The key role of messaging when it comes to conversational commerce

About Otto :
Founded in 1949 and based in Germany, Otto is one of EU most successful ecommerce companies, and operates in more than twenty countries. Otto is primarily a retail e-commerce company, and as a shareholder, it also operates in e-commerce services.

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Howard Tiersky, CEO From: conversation.iadvize.com/en/howard-tiersky-from

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