3 Tips to Deliver Proactive Customer Service | Salesforce on Salesforce

At Salesforce, we service customers proactively using the power of data. On this episode of Salesforce on Salesforce, Greg Palleschi, Director of Technical Account Management, defines what proactive service is, why it's important, and our top three tips that will delight your customers. Watch to find out how Salesforce solves customer needs proactively and builds customer trust that lasts.

00:00 - Introduction
00:47 - What is Proactive Service
01:56 - Tip #1 Monitor Customer Data Trends
03:16 - Tip #2 Create Risk Communication Processes
05:07 - Tip #3 Personalize Solutions & Preventative Measures

Learn more about delivering proactive customer service on Trailhead: https://trailhead.salesforce.com/users/servicecloudtrailblazers/trailmixes/deliver-proactive-service

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